Support

Contact us

On The Fish is operated by Codaro Pty Ltd (ABN 68 682 118 529, ACN 682 118 529). For help with your account, the website, or the iOS app, email us at support@onthefish.app.

We aim to reply within a few business days. Include the email address on your account and a short description of the issue. Screenshots help when something looks wrong in the app.

Help inside the app

If you are signed in on the web or iOS app, you can also use Dashboard → Feedback to send us a message and track replies in one thread.

• Open Feedback (web, sign in required)
• Profile to update your details, manage Pro on the web, or delete your account

Common topics

• Sign in: use Sign in with Apple or email/password. Password reset is available from the sign-in screen.
• Pro subscription: optional Pro is purchased and managed on this website only (Profile → Manage subscription). The iOS app does not sell Pro in-app.
• iOS app: download from the App Store; sign in with the same account as the website. Push notifications are optional and can be turned off in iOS Settings.
• Report content: use the report option on catches or comments. Moderators review reports; not every report results in removal.
• Competitions: see active competitions from the Dashboard. Entry rules and schedules are shown on each competition page.
• AI & catch limits: species ID and limit text are for general guidance only. Always confirm with official local fisheries sources before keeping fish.

Policies

• Privacy Policy
• Terms of Service
• Cookie Policy

Billing enquiries

Pro subscription payments are processed by Stripe. For card or invoice questions, you can use Stripe's customer portal from your Profile, or email support@onthefish.app. App Store purchase questions for the iOS download are handled by Apple.